Frequently Asked Questions

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Topics for Frequently Asked Questions: -None- Abilities of our free account How can other people in my organisation make use of our data? How do I get our data out of the system? How secure is our data? I have lost my password. What do I do now?

You can have a password reissued by going to the login page, giving your user id, and clicking the password reset link. Alternatively you can ask one of your organisation's administrators to reset your password. Either way, you must have access to your email address to reset your password using the link that is sent to you.

If you can no longer remember your user id, you will have to ask one of your organisation's administrators to access your membership record and find it for you. If you are your organisation's only administrator, you must contact support for assistance.